Universal Accounting Software Blog

Beating the Back Order Blues

Posted by Arleen Coletti on Sep 14, 2016 10:56:25 AM

Don't you hate it when THIS happens?

Customer A orders a product that isn't in stock, so you tell him that the product will be back in stock in a few days. He agrees to wait for you to ship. The product comes in and, instead of turning the product right around to your waiting customer, your receiving person puts the product away on the warehouse shelf where it sits for a few days until either (A) someone finally realizes that the customer is waiting, or (B) Customer A calls you asking why he hasn't received his product yet.  Or worse yet, another customer's order was fulfilled and shipped even though he placed a brand new order today, so now you're out of the product AGAIN!  If you've ever experienced this first-hand as a customer, then you know the customer impact - it absolutely frustrates them and could easily send them packing to another vendor.

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Topics: industrial_distributor